As pointed out in the previous articles in this series, with its continuous innovation model, Oracle is asking customers to commit to a road map of updates through 2030, rather than ever having to upgrade again. These updates will arrive, at a minimum, on an annual basis, with updates for some applications coming even more […]
As noted in the previous article in this series, Oracle’s continuous innovation support model has received scant coverage. In fact, many companies that now use this model may not even realize that it is one of the biggest changes to enterprise support since the advent of SaaS and third-party support. In our previous article we […]
Every Oracle customer should pay close attention to the way that our friends in Redwood Shores have reorganized their support model to address a variety of forces that will reshape the enterprise software landscape in the next decade. There is a model that has been around for a few years, but has received little (if […]