The relationship between Oracle and its customers is often a crucial one that has wide ranging business impact. If not properly managed, contracts and use of Oracle products can lead to licensing liability, problems in valuations during M&A due diligence, and unwanted lock-in that can stifle innovation. But a properly managed Oracle relationship can create […]
Oracle’s Continuous Innovation release model is a reinvention of Oracle’s support services intended to encourage companies to pay a maintenance stream for updates to existing installed on-premise software, along with the associated costs of hosting, administering, and applying those updates. But, if customers reject this model and decide to move to a software-as-a-service (SaaS) model […]
As pointed out in the previous articles in this series, with its continuous innovation model, Oracle is asking customers to commit to a road map of updates through 2030, rather than ever having to upgrade again. These updates will arrive, at a minimum, on an annual basis, with updates for some applications coming even more […]
As noted in the previous article in this series, Oracle’s continuous innovation support model has received scant coverage. In fact, many companies that now use this model may not even realize that it is one of the biggest changes to enterprise support since the advent of SaaS and third-party support. In our previous article we […]
Every Oracle customer should pay close attention to the way that our friends in Redwood Shores have reorganized their support model to address a variety of forces that will reshape the enterprise software landscape in the next decade. There is a model that has been around for a few years, but has received little (if […]
As we’ve documented through the Escape Hatch from Oracle research mission, using and working with Oracle has both advantages and drawbacks. Oracle offers an array of high-quality products that are vital to many enterprises across industries. Companies have come to depend on using Oracle software to run mission-critical operations. But the way Oracle antagonizes its […]
If you listen to Oracle’s quarterly earnings calls, you might get the impression that all is right in the world of Oracle cloud. After all, it was just last year in Q4 2018 when Oracle announced that it had seen growth in its cloud adoption and had $1.7 billion in cloud revenue for the quarter. […]
The world of Oracle is often like the seemingly bucolic suburban town depicted in Stranger Things: often, things are not what they seem and what’s right might be unusual in another context. Recently, I had another conversation with Craig Guarente, CEO and Founder of Palisade Compliance, who I’ve interviewed frequently in the past for our […]
The Escape Hatch from Oracle Research Mission takes a close look at the state of Oracle in the market. As stated in our Research Mission Declaration, one impetus for this mission is to inspire Oracle to pull back from some of its aggressive tactics, especially regarding audits. Our position is that Oracle has damaged its […]
For the past few years, as an analyst, blogger, and consultant, I have studied the way that Oracle has licensed its products and conducted audits to ensure compliance. I have worked with companies who help improve negotiating leverage, provide services for supporting and migrating from Oracle products, and talked to many executives who have become […]